To resolve a complaint can make a huge difference to peoples’ lives. Equally when making a complaint or enquiry it can be a rather stressful experience for the person concerned.

 

Having available and accessible, fair, open and easy to understand advice and information services is not an optional extra but should be a fundamental component of service delivery.

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This year I feel we have achieved a lot. I firmly believe that the biggest asset of any organization is its people, and this is certainly true of the Citizens Advice Service.

 

The Citizens Advice Service is about more than just advice giving. It is about empowering individuals to asset their rights and helps them solve their own problems.